Frequently Asked Questions
Everything you need to know about Schlossberg
Do you have questions about your order, our products, materials, or services? Here you’ll find answers to frequently asked questions about Schlossberg Switzerland – from choosing the perfect bed linen and finding the right sizes to care instructions, delivery, returns, and our services.
For further questions about your order, our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Customer Service Switzerland and Liechtenstein Customer Service Germany and Austria
Questions about Your Online Order
You can conveniently place your order through our online shop. Add the desired product in the required size and colour to your shopping basket, enter your payment and delivery details, and complete the checkout process. After successfully completing the order, you will immediately receive an order confirmation at the email address provided. If you do not receive it, please refer to the answer to “When will I receive an order confirmation?”
You can find information about your order in your Schlossberg customer account at www.schlossberg.ch/en/account for Switzerland or www.schlossberg-switzerland.com/en/account for Germany and Austria.
For further questions about your order, our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
You will receive an order confirmation immediately after completing your order. If it does not arrive, the email address may have been entered incorrectly or the message may be in your spam folder. Please check both.
You can also view the latest information about your order in your Schlossberg customer account atwww.schlossberg.ch/en/account for Switzerland or www.schlossberg-switzerland.com/en/account for Germany and Austria.
For further questions about your order, our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Please contact our customer service team and provide your order number together with details of the discrepancy.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Once an order has been submitted, changes or cancellations are not guaranteed. Schlossberg may accept a subsequent cancellation at its discretion and may charge a fee. Please contact customer service as soon as possible and quote your order number.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
If you are having payment problems, please try another available payment method. If the page is not displaying correctly, try another device or internet browser. If an error message appears, please send the exact message to our customer service team.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Your order confirmation and all documents relating to your order are sent to the email address entered at checkout. Please also check your spam folder. If you have questions or need a copy, our customer service team will be happy to help.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Orders placed through the Schlossberg online shops currently require a delivery address in the relevant service area: Switzerland or Liechtenstein via www.schlossberg.ch, and Germany or Austria via www.schlossberg-switzerland.com. If you wish to use a delivery address in the other service area, please switch to the corresponding online shop. For deliveries to other countries, please contact our customer service team
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Questions About Payment and Gift Vouchers
Yes. VAT is included in the final price shown in the relevant online shop.
www.schlossberg.ch
You can pay for your order using TWINT, Apple Pay, PayPal, Mastercard, Visa, American Express, PostFinance or Diners Club/Discover.
www.schlossberg-switzerland.com
You can pay for your order using Apple Pay, PayPal, Mastercard, Visa, American Express, Diners Club, Klarna and EPS.
Your payment is processed securely and in encrypted form through verified payment service providers. Trusted Shops buyer protection covers each purchase up to CHF 4,000 in the Swiss online shop and up to EUR 20,000 in the online shop for Germany and Austria. Schlossberg has received an “Excellent” rating based on more than 10,000 verified orders and has been awarded the Excellent Shop Award.
This payment option is currently not available.
Enter the voucher code in the shopping basket in the “Enter voucher code” field, then click the icon to the right of the field to activate the code. Promotional vouchers must contain a valid online coupon code and must be redeemed before the order process is completed; subsequent application is not possible.
As a general rule, only one voucher or discount code can be redeemed per order unless the relevant promotional terms state otherwise. Promotional vouchers cannot be combined with one another.
First check the code for typing errors, incorrect capitalisation and spaces before or after the code. Also check its validity period and whether the relevant products, variants or customer group are eligible. If the error continues, please contact our customer service team.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
For Switzerland and Liechtenstein: Yes. The Schlossberg gift card is available in amounts from CHF 20 to CHF 2,000 and can be ordered and redeemed in all Swiss Schlossberg boutiques and in the online shop at www.schlossberg.ch, either as a physical card or as a Print@Home version. The card balance can be checked at any Schlossberg boutique checkout or via the QR code on the back without a customer account, and the card can be topped up in Schlossberg boutiques.
For Germany and Austria, gift vouchers are currently available and redeemable only in Schlossberg boutiques. Schlossberg aims to make this service available in the online shop in the future.
If the gift card value exceeds the order value, the remaining balance stays on the card and can be used for a future purchase. The remaining amount cannot be paid out in cash, exchanged for other vouchers or credited to a credit card.
The elegant Schlossberg shipping box is already designed like a gift box. In addition, bed linen sets are packed in a high-quality reusable fabric bag featuring a Schlossberg bed linen design.
Questions about Shipping&Delivery
Orders within Switzerland and Liechtenstein are delivered by Swiss Post. Orders to Germany and Austria are delivered by GLS.
For deliveries within Switzerland and Liechtenstein, shipping costs CHF 9.50. Shipping is free for orders of CHF 150 or more.
Orders are shipped directly from our central warehouse in Switzerland via Swiss Post. Deliveries are made Monday to Friday, and in-stock products usually arrive within 1 to 3 working days.
For deliveries to Germany and Austria, shipping costs EUR 7.90. Shipping is free for orders of EUR 150 or more.
Orders are shipped directly from our central warehouse in Switzerland via GLS. Dispatches to Germany and Europe take place twice weekly, on Tuesdays and Thursdays, and in-stock products usually arrive within 2 to 5 working days.
Orders received between Thursday at 10:00 a.m. and Tuesday at 10:00 a.m. are usually delivered on the following Wednesday; orders received between Tuesday at 10:00 a.m. and Thursday at 10:00 a.m. usually arrive on Friday.
For deliveries within Switzerland and Liechtenstein, orders are shipped directly from our central warehouse in Switzerland via Swiss Post. Deliveries are made Monday to Friday, and in-stock products usually arrive within 1 to 3 working days.
For deliveries to Germany and Austria, orders are shipped directly from our central warehouse in Switzerland via GLS. Dispatches to Germany and Europe take place twice weekly, on Tuesdays and Thursdays, and in-stock products usually arrive within 2 to 5 working days.
Orders received between Thursday at 10:00 a.m. and Tuesday at 10:00 a.m. are usually delivered on the following Wednesday; orders received between Tuesday at 10:00 a.m. and Thursday at 10:00 a.m. usually arrive on Friday.
First check the current order status in your customer account and the carrier’s tracking information. If this does not provide a clear update, please contact our customer service team and quote your order number.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
If the shipment cannot be handed to you personally, the carrier will inform you about the next steps. Use the shipment tracking service to view the current status and any available delivery options.
Please email a photo showing the issue to onlineshop@schlossberg.ch. Our customer service team will contact you promptly to review the matter and arrange the appropriate next steps.
Compare the products listed in your order confirmation with those on the delivery note. If they match, all invoiced items have been dispatched. If an item appears on the delivery note but is missing from the parcel, please contact our customer service team and quote your order number.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
You can find information about the status of your order in your Schlossberg customer account at www.schlossberg.ch/en/account for Switzerland or www.schlossberg-switzerland.com/en/account for Germany and Austria. The relevant carrier’s tracking service provides updates on the delivery itself. Customer service can also assist you with the status of your order.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
For a delivery address in Switzerland, please place your order through www.schlossberg.ch. Deliveries are also available to Liechtenstein through this shop.
For orders to countries outside Switzerland, Liechtenstein, Germany and Austria, please contact customer service. Such orders are accepted against prepayment, and any customs and delivery costs are charged to the recipient based on parcel size and weight.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
For a delivery address in Germany or Austria, please place your order through www.schlossberg-switzerland.com. For orders to countries outside Switzerland, Liechtenstein, Germany and Austria, please contact customer service. Such orders are accepted against prepayment, and any customs and delivery costs are charged to the recipient based on parcel size and weight.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Please contact our customer service team. Orders to other countries may be accepted against prepayment. Any customs duties and delivery costs are charged to the recipient, and shipping costs are calculated according to the parcel’s size and weight.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Questions about Products
The standard sizes available for your country are shown under “Size” on the relevant product page. If you are unsure which size to choose or need a different size, please contact our customer service team. We will be happy to advise you and can offer additional sizes to order.
If an item or size is currently unavailable, please contact our customer service team or a Schlossberg boutique. We will be happy to check whether the item is still available at another location or whether a suitable alternative can be offered.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
In addition to the sizes shown in the online shop, we offer further bed linen sizes and aim to accommodate individual requirements. Please contact our customer service team for advice and to place a special-size order.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Special sizes, extra lengths and other individual requirements usually have a delivery time of approximately four weeks. The exact delivery date will be stated in your order confirmation.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Please follow the sewn-in care label. Correctly cared-for bed linen and terry products retain their appearance and quality for longer. You can find further care tips at our "bed linen care" section.
Natural materials may shrink by approximately 4–6% during washing and drying. The dimensions are designed accordingly. Always follow the sewn-in care label and avoid excessively high drying temperatures.
Yes. We recommend washing new bed linen according to the care label before first use. Turn it inside out and close the zips. For suitable qualities, we recommend a first wash at 60°C so that the bed linen reaches its optimum size.
Schlossberg jersey, seersucker and linen bed linen generally does not need ironing. Schlossberg satin and other woven fabrics are particularly easy to iron and are best ironed while slightly damp. Always follow the care label.
The warranty period for manufacturing defects is two years from purchase. Schlossberg bed linen also includes a lifetime warranty on its zips, provided the product is handled properly. Please refer to the information included in the packaging.
Measure the length, width and height of your mattress. Then select the corresponding size, paying particular attention to the stated mattress depth or side depth. For non-standard dimensions, our customer service team will be happy to advise you.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
You can find all available sizes, including many non-standard sizes, in the individual product descriptions at www.schlossberg.ch. Our customer service team will also be happy to place the order for you and advise you about the available sizes.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
You can find all available sizes, including many non-standard sizes, at www.schlossberg-switzerland.com. Our customer service team will also be happy to place the order for you and advise you about the available sizes.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Naturally finished cotton may shrink by approximately 4–6%, depending on the drying method. The covers still fit down duvets well. With wool, camel-hair, silk or similar duvets, however, the cover may fit more tightly after washing, depending on the duvet type. We therefore recommend considering a custom-made “natural-hair duvet” cover for an additional charge. For advice, contact customer service or visit a Schlossberg boutique, outlet or official dealer.
For further questions about your order, our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Yes. You can view the collection in advance at one of our Schlossberg boutiques, outlets or at an official dealer.
Colours may appear slightly different depending on the screen, device settings and lighting conditions. Studio product images are displayed with the most realistic colour values possible, while styled images may also be affected by external conditions such as daylight. If you would like to see a colour or design in person before purchasing, visit a Schlossberg boutique, outlet or official dealer.
Our bed linen is generally ordered as individual pieces and is not automatically supplied as a set. During sale periods, sets may also be available. You can recognise a set by combined size details such as “160 × 210 cm + 50 × 70 cm”.
Questions About Your Customer Account
Yes. You can complete your order as a guest without creating a customer account. A customer account, however, allows you to manage your orders, addresses and returns in one place.
If you have forgotten your password, click “Forgot your password?” in the account section. You will receive an email allowing you to reset your existing password and create a new one.
www.schlossberg.ch/account for Switzerland or www.schlossberg-switzerland.com/account for Germany and Austria.
In your customer account, you can view your orders and their status, manage delivery and billing addresses, and create returns for online orders.
To create a customer account, select “My Account” and complete the registration form: www.schlossberg.ch/account for Switzerland or www.schlossberg-switzerland.com/account for Germany and Austria.
In your customer account under “Overview”, you can edit existing delivery and billing addresses or add new ones. Please note that the updated delivery address will only be transferred to our database when you place your next online shop order.
Please contact our customer service team to request deletion of your account. Statutory retention requirements for order and invoice data remain unaffected.
Our customer service team is available by contact form, telephone or email. Mon–Fri: 8:30 a.m.–5:00 p.m.; Tel.: +41 (0)52 396 23 15; Email: onlineshop@schlossberg.ch.
Sign up for the Schlossberg newsletter to receive weekly updates and priority information about promotions and new products. New subscribers also receive an exclusive shopping voucher worth CHF 10 for the Swiss online shop or a Schlossberg boutique or EUR 10 for the online shop for Germany and Austria or a Schlossberg boutique. Only available in German.
Click the “Unsubscribe” link at the end of any newsletter email.
If the content is missing or not displayed correctly, click “Open in browser” at the top right of the newsletter.
You will generally receive our news about new products and exclusive offers by email once a week.
Questions About Returns & Exchanges
Schlossberg stands for the highest quality in materials and workmanship. If you do not like a product, you may return it within fourteen days of receipt under the right of withdrawal. Returns are excluded for personalised products, special sizes and custom-made products, reduced-price products, non-defective items that have been washed or used, and hygiene-protected products such as duvets and pillows.
Online shop orders with a customer account:
Sign in, open “Orders”, select “More details” for the relevant order and choose “Create return”.
Online shop orders without a customer account:
Use your order number and email address to create a return. Your order number is shown in the order confirmation email or in your customer profile under “Orders”.
Returns to a Schlossberg boutique:
Take the item or items, including the delivery note, to a Schlossberg boutique. You will receive a signed copy of the delivery note as confirmation.
The returned items will then be inspected. If the return is justified, the refund will be made no later than fourteen days after withdrawal using the same payment method used for the purchase.
Detailed return instructions are available at https://www.schlossberg.ch/en/Help-Advice/Shipping-Returns/ for Switzerland/Liechtenstein and https://www.schlossberg-switzerland.com/en/Help-Advice/Shipping-Returns/ for Germany and Austria.
Schlossberg accepts returns sent through a service provider or returned to a Schlossberg boutique.
Returns can be registered through your customer account.
The cost of return shipping is generally borne by the customer.
Further information is available at https://www.schlossberg.ch/en/Help-Advice/Shipping-Returns/ for Switzerland/Liechtenstein and https://www.schlossberg-switzerland.com/en/Help-Advice/Shipping-Returns/ for Germany and Austria.
If the return is justified, the refund will be made using the same payment method that you used for the original purchase.
Your return will be inspected after it is received. If the return is justified, the refund will be processed no later than fourteen days after withdrawal using the same payment method that you used for the purchase.
Please email a photo showing the issue to onlineshop@schlossberg.ch. Our customer service team will then contact you to assess the matter and arrange the next steps.
Keep the posting receipt for your return until it has been fully processed. You can find information about the status of your return in your Schlossberg customer account. If you have questions about the processing status, please contact customer service and quote your order number.
Please write the required size or colour on the delivery note and include it with your return. Once your return has been received and checked, a replacement delivery will be arranged promptly, subject to availability.
Questions About Schlossberg
Schlossberg headquarters
Schlossberg Switzerland AG
Tösstalstrasse 15
8488 Turbenthal | Switzerland
Telephone: +41 (0)52 396 23 23
Schlossberg Boutique Zurich
Mon–Fri: 9:30 a.m.–6:30 p.m.; Sat: 9:30 a.m.–5:00 p.m.
Telephone: +41 44 221 31 04; Email: zuerich@schlossberg.ch
Schlossberg Boutique Lucerne
Mon–Fri: 9:00 a.m.–6:30 p.m.; Sat: 9:00 a.m.–5:00 p.m.
Telephone: +41 41 266 03 85; Email: luzern@schlossberg.ch
Schlossberg Boutique Basel
Mon–Fri: 9:00 a.m.–6:30 p.m.; Sat: 9:00 a.m.–5:00 p.m.
Telephone: +41 61 261 09 00; Email: basel@schlossberg.ch
Schlossberg Boutique St. Gallen
Mon–Fri: 9:30 a.m.–6:30 p.m.; Sat: 9:00 a.m.–5:00 p.m.
Telephone: +41 71 223 14 65; Email: stgallen@schlossberg.ch
Schlossberg Boutique Bern
Mon–Fri: 9:00 a.m.–6:30 p.m.; Sat: 9:00 a.m.–5:00 p.m.
Telephone: +41 31 537 42 10; Email: bern@schlossberg.ch
Schlossberg Boutique Stuttgart
Mon–Fri: 10:00 a.m.–7:00 p.m.; Sat: 10:00 a.m.–6:00 p.m.
Telephone: +49 711 25395980; Email: stuttgart@schlossberg-boutique.de
Schlossberg Factory Store Turbenthal
Mon–Fri: 9:00 a.m.–6:00 p.m.; Sat: 9:00 a.m.–4:00 p.m.
Telephone: +41 52 396 23 33; Email: turbenthal@schlossberg.ch
Schlossberg Outlet Boutique Landquart
Mon–Sun: 10:00 a.m.–7:00 p.m.
Telephone: +41 81 322 72 23; Email: landquart@schlossberg.ch
Schlossberg Fashion Fish Outlet Schönenwerd
Mon–Fri: 10:00 a.m.–6:30 p.m.; Sat: 10:00 a.m.–6:00 p.m.
Telephone: +41 62 849 64 75; Email: schoenenwerd@schlossberg.ch
Schlossberg Boutique Zurich
Mon–Fri: 9:30 a.m.–6:30 p.m.; Sat: 9:30 a.m.–5:00 p.m.
Telephone: +41 44 221 31 04; Email: zuerich@schlossberg.ch
Schlossberg Boutique Lucerne
Mon–Fri: 9:00 a.m.–6:30 p.m.; Sat: 9:00 a.m.–5:00 p.m.
Telephone: +41 41 266 03 85; Email: luzern@schlossberg.ch
Schlossberg Boutique Basel
Mon–Fri: 9:00 a.m.–6:30 p.m.; Sat: 9:00 a.m.–5:00 p.m.
Telephone: +41 61 261 09 00; Email: basel@schlossberg.ch
Schlossberg Boutique St. Gallen
Mon–Fri: 9:30 a.m.–6:30 p.m.; Sat: 9:00 a.m.–5:00 p.m.
Telephone: +41 71 223 14 65; Email: stgallen@schlossberg.ch
Schlossberg Boutique Bern
Mon–Fri: 9:00 a.m.–6:30 p.m.; Sat: 9:00 a.m.–5:00 p.m.
Telephone: +41 31 537 42 10; Email: bern@schlossberg.ch
Schlossberg Boutique Stuttgart
Mon–Fri: 10:00 a.m.–7:00 p.m.; Sat: 10:00 a.m.–6:00 p.m.
Telephone: +49 711 25395980; Email: stuttgart@schlossberg-boutique.de
Schlossberg Factory Store Turbenthal
Mon–Fri: 9:00 a.m.–6:00 p.m.; Sat: 9:00 a.m.–4:00 p.m.
Telephone: +41 52 396 23 33; Email: turbenthal@schlossberg.ch
Schlossberg Outlet Boutique Landquart
Mon–Sun: 10:00 a.m.–7:00 p.m.
Telephone: +41 81 322 72 23; Email: landquart@schlossberg.ch
Schlossberg Fashion Fish Outlet Schönenwerd
Mon–Fri: 10:00 a.m.–6:30 p.m.; Sat: 10:00 a.m.–6:00 p.m.
Telephone: +41 62 849 64 75; Email: schoenenwerd@schlossberg.ch
Yes. Our designers work with a wide variety of colours, shapes, styles and techniques. Watercolour and acrylic painting are two of the most frequently used methods, complemented by an extensive range of coloured pencils and graphite pencils. Designs that are woven in colour rather than printed are also painted by hand using one of these techniques.
Several months may pass from the initial research and sketches to the hand-painted originals and the digital artwork used for colour coordination at the printing facility. Even at that stage, every detail is carefully checked and refined before the imaginative motifs are brought to life and applied to velvety-soft satin or Swiss jersey.
Our in-house atelier in Turbenthal is at the heart of Schlossberg and a hallmark of the brand. Each collection introduces new designs drawn by hand with great care and expressed through a variety of styles and painting techniques. Our Design & Product team takes inspiration from fashion, interior trends, art, culture, social themes and professional trend scouts—with one guiding idea: turning an everyday moment into a unique, personal moment of well-being.
The bed linen designs range from classic floral themes and modern interpretations to understated plain colours and striking graphic patterns. The range of colours and designs is almost limitless, and the distinctive drawing styles of our artists are unique.
Together with our product developers, who select only premium fabrics that meet the highest quality requirements, these designs become Schlossberg products that may soon become your new favourites.
The family company’s history spans almost 200 years, from 1833 to the present day. Textile expertise, tradition and innovative strength have been passed down through generations. At the original site in Turbenthal in the Zurich Oberland, fabrics manufactured in Europe are still developed and the characteristic Schlossberg designs are still drawn by hand.
Schlossberg Textil AG was established as the brand and its marketing became increasingly important. The name “Schlossberg Switzerland” is not an invented advertising term but refers to an actual hill in the surrounding area. Bruno Boller, the company director at the time, supported the idea: the castle represents luxury, while the mountain represents quality and sustainability.
The Töss River and its water attracted the textile industry in the early nineteenth century. At that time, technological progress still relied on hydropower, which supplied the energy required for large machines. Lieutenant Johann Kaspar Winkler therefore opened a mechanical spinning mill in Turbenthal. The impressive mill building—with a waterwheel, its own transmission system and 7,344 spindles—marked the beginning of the company’s history. Boller Winkler and Schlossberg are therefore as old as the University of Zurich and the Ringier publishing company.
Yes. Schlossberg developed the world’s first stretch jersey fitted sheet and launched non-iron jersey bed linen.
Continue the Schlossberg story with us.
Turning an everyday moment into a unique, personal moment of well-being is a mission that challenges us every day and inspires excellence throughout the company. The entire production and distribution process for Schlossberg bed linen and terry products is shaped by our values and is key to our success.
Our values—personal, passionate, honest, careful and stylish—are deeply embedded in our corporate culture. They guide daily collaboration and ongoing processes and are reflected in our employee guidelines, leadership promise and development models.
Schlossberg places great importance on ensuring that employees feel comfortable, enjoy their work and make this visible and tangible in every interaction with customers. Schlossberg Switzerland offers challenging roles for motivated applicants.
Current vacancies are listed at https://www.schlossberg.ch/en/SCHLOSSBERG/Career-Vacancies/ for Switzerland and https://www.schlossberg-switzerland.com/en/SCHLOSSBERG/Career-Vacancies/ for Germany and Austria.
Philosophy
Schlossberg represents a complete world of well-being for the bedroom, bathroom and home. Above all, we create moments of well-being with products such as satin bed linen, wonderfully soft terry products and sensory home fragrances.
They are your moments of well-being—your own personal “me time”.
Each of our Schlossberg products is created with this in mind: Is it unique enough? Has it been created with every expertise, but above all with love? Does it give you a sense of security, inspiration - or perhaps even evoke a beloved memory?
To achieve this, we combine colours, materials and craftsmanship with style and care: vibrant, hand-painted designs on fabrics that are worthy of them. Materials that we develop and refine again and again. A product range that is tailored to your individual needs.
Our values
For all the diversity that we love and embrace at Schlossberg, we share one heartbeat: the Schlossberg story that we continue to write together every day. We are guided by five values that can be seen and felt in everything we do:
· Careful
· Honest
· Passionate
· Stylish
· Personal
Questions About Materials
Satin feels smooth, soft and comparatively cool. Jersey is supple, stretchy and slightly warmer. Seersucker is airy and non-iron, flannel is particularly soft and warming, while linen is light and temperature-regulating. When choosing, consider your personal sensitivity to warmth and the level of easy care you prefer.
Satin describes the weave—that is, how the threads are arranged—rather than the material from which the fabric is made. Satin can be produced from different fibres; Schlossberg satin uses only 100% mercerised, premium-quality cotton. The satin weave gives the fabric an exceptionally skin-friendly, smooth and soft surface. The finishing process makes our satin more tear-resistant and durable and allows it to absorb up to 20% more moisture without feeling damp.
· Good abrasion resistance and durability
· Fresh feel
· Colourfast
· Skin-friendly
· Absorbs moisture quickly
· Cool to the touch
· Easy to care for
· The finishing process reduces soiling, allowing washing at lower temperatures
· Supports the body’s natural temperature regulation
· Wash-resistant
· Saves time when washing
· Economical: requires less detergent
· Durable and therefore sustainable
· Wide choice of colours and individual colour combinations
In a dobby weave, multiple warp threads are grouped and lifted together. This technique is used to produce small woven patterns according to the selected weave structure. Depending on the number of shafts, defined stripes, checks and small designs can be woven.
· Long-lasting woven pattern
· Skin-friendly
· Hotel-style feel
· Hard-wearing
· Colourfast
· Pleasant to the touch
· Luxurious appearance
· Elegant sheen
Jacquard is a weaving technique that enables complex fabric patterns and is named after its inventor, Joseph-Marie Jacquard. Different materials can be woven using this technique. Schlossberg uses only 100% pure, fine cotton.
· Aesthetic and artistic patterns
· Elegant sheen
· Skin-friendly
· Hard-wearing
· Durable
· Fine and pleasant to the touch
Seersucker has a three-dimensional woven surface with a crepe effect created by differing thread tensions during weaving. The name derives from the Persian “shir o shekar”, meaning “milk and sugar”. Its irregular surface structure promotes air circulation and helps balance temperature. It is also non-iron and easy to care for, making it ideal bed linen for summer.
· Non-iron
· Easy to care for
· Comfortable feel
· Suitable for warm nights
· Skin-friendly
Poplin refers to a special weaving technique that produces a fabric similar to shirting. Poplin is hard-wearing and pleasantly lightweight, which makes it especially popular in summer.
· Durable
· Suitable for summer
· Sporty appearance
· Lightweight
· Uncomplicated
· Skin-friendly
Flannel is brushed on one side, making it warming and soft. This brushed woven fabric is easy to care for, non-iron and provides a cosy, warm feeling. The unique technique developed specifically for Schlossberg flannel differs from conventional flannel both in appearance and properties, and its production process was specially developed for our fabric.
· Suitable for winter
· Cosy feel
· Easy to care for
· Non-iron
· Absorbs moisture effectively
Linen is a 100% plant-based fibre obtained from flax. Natural variations created while spinning the yarn give linen fabric its distinctive creased appearance. Our linen bed linen is ideal for summer: it regulates temperature, feels cool and refreshing, and its light appearance evokes wonderful summer days.
· Temperature-regulating
· Cooling
· Ideal for summer
· Refreshing
· Easy to care for
Jersey is a knitted fabric made with a classic knit-and-purl construction. It is soft, supple and stretchy. Because it has more volume than a woven fabric, it feels slightly warmer. Schlossberg uses two different jersey qualities for its bed linen.
Jersey Royal is our most sought-after jersey fabric. Made from 100% mercerised cotton, it is still knitted in Switzerland using a specially developed yarn for Schlossberg. The finishing process makes the fabric more tear-resistant, gives it an elegant matt sheen and enhances the brilliance of its colours.
· Non-iron
· Supple
· Stretchy
· Shape-retaining
· Easy to care for
· Warm to the touch
· Elastic
· Crease-resistant
Ornato is one of our popular jersey fabrics, made from a blend of 85% finest cotton and 15% TENCEL™. The TENCEL™ yarn is spun from eucalyptus fibre and gives the fabric a soft, pleasant feel. The knitting process creates a subtle relief effect that forms an even waffle pattern.
· Non-iron
· Easy to care for
· Pleasantly soft
· Skin-friendly
· Crease-resistant
Kalmuk is a very heavy cotton fabric brushed on both sides and woven as a double cloth using a two-weft system. A single set of warp threads is combined with twice the number of weft threads. This makes the fabric highly robust and gives it excellent acoustic properties.